Expectations for Hub Leader Communications

It is a program requirement for all email and communication to originate from Community Loaves email or messaging tools. Unlike more sophisticated organizations, we don’t yet have a broad set of permissions that allow our volunteers to opt in and out of our communications. Please be sure to keep any and all communication to our volunteers related to our program operations! 

As a hub leader, one of the most important jobs you have is being a cheerleader for your bakers. We expect that you will communicate with your hub no less than twice per month, and hopefully more! Engaging with bakers and letting them know how appreciated and impactful their donations are is truly the best way to keep them baking!

Please lean into focusing your communication on the impact and results of the most recent donation, and/or celebrating your bakers and their individual achievements. You can find those stats through the donation record (found in Donation Reports, in the Special Admin Section of your Dashboard). These types of emails should be sent to all bakers, even those marked as “inactive”, as they can be quite impactful and encourage a baker’s return to donating.

Of course, some of your communications will be more tactical; these messages should only be sent to “active” bakers.

FYI: “Active” status is applied to volunteers who have just joined Community Loaves and/or have made a baking donation within the past six months. After six months of no baking donations, a volunteer is moved to an “Inactive” status. Sometimes we encounter errors with these designations, so please reach out if you have a baker who has the wrong status.

Rachel Linkhart

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    Rachel Linkhart